Refund Policy

WARRANTY ✔️ All our products come with a 1-day warranty against manufacturing defects.

✔️ To proceed with any warranty service, the invoice number from IQOS Heets Corner must be provided

RETURNS ✔️ Returns or exchanges are accepted within 1 day of the purchase date. Claims submitted after this period will not be considered.

✔️ Items must be in their original, unused condition and packaged in the original factory packaging to qualify for a return or exchange.

Conditions for Returns:

  1. Factory Defects
  2. Errors in Packaging

REFUND POLICY Once we receive your returned item, we will notify you by email. After inspecting the item, we will inform you via email whether your refund has been approved or rejected. Approved refunds will be processed through bank transfer or, in some cases, cash. Rejected items will be sent back to the address provided.

EXCHANGES We only exchange items if they are defective or damaged. To request an exchange, please send an email to contact@iqosheetscorner.ae.

EXCLUSIONS This warranty does not cover:

  • Tanks
  • General accessories like Coils, Batteries, Chargers, Replacement glass, etc.
  • Damage from misuse, scratches, dropping the device, or force majeure.
  • Items that have been opened or repaired by unauthorized service personnel.
  • Injuries resulting from use or third-party software issues.
  • Items with missing or altered serial numbers.

E-JUICES Due to their subjective nature, e-juices are non-refundable and non-returnable. This policy stands unless there was an error with your order regarding the type of e-juices delivered.

INDEMNIFICATION By using our website, you agree to defend, indemnify, and hold harmless IQOS Heets Corner from any claims, damages, costs, and expenses, including attorney's fees, arising from or related to your use of the website.

COMMON SENSE REMINDER Vape devices require proper handling and knowledge for effective operation. Our warranty does not cover issues due to misuse or a lack of understanding of the device's specifications and capabilities. We encourage our customers to review product tutorials and read up on their devices before making a purchase.

For further assistance or inquiries, please contact us at contact@iqosheetscorner.ae or visit us at Street 16, Villa 56, Al Shilameen St - Umm Suqeim - Umm Suqeim 1 - Dubai, United Arab Emirates.